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Are the products listed on your website in stock and available for immediate purchase?
A: Yes, all products are in stock and ready to ship. You may place your order directly.
we do everything in our power to speed the entire process up by making sure stock availability and prices are always up to date. In fact, we update this information daily.
How do you ensure my order arrives safely? What if it’s damaged during shipping?
With 20+ years of cross-border expertise, we use secure, industry-tested packaging to ensure 100% safe delivery. In the rare event of damage, we’ll re-ship your order for free upon proof of damage.
How can I confirm I’m purchasing the correct product?
Each product page includes detailed specifications and compatibility guides. Still unsure? Contact our technical team at support@projectorspareparts.com for personalized assistance.
Can you issue country-specific tax invoices (e.g., VAT, GST)?
A: Yes. Add your tax ID during checkout to receive compliant invoices for the EU, Australia, India, etc.
Do you accept bulk orders？
Yes, we welcome bulk orders. Volume discounts and enhanced support available. Contact vipinquiry@projectorspareparts.com for long-term partnership opportunities.”
How do I find and order the right lamp?
You can use the following guide to find and order the correct lamp or anyother items you need. Or contact instantly via live chat and we will lead you through the complete ordering process.
Via the main menu
Use the search function
Type the initial letters of the product name into the search box at the top of the page, and the search engine will then offer you the corresponding products.
If this fails or cannot find the correct products, directly write us or live chat. Our experienced technical consultants will provide full support.
The product photo does not match my demand. Is it safe to order? Will I receive the right item?
To prevent image misuse, we occasionally use representative images. If discrepancies occur:
Always prioritize the product title and written description (specifications, SKU, compatibility details) over images.
100% accuracy guarantee: We strictly fulfill orders based on textual details, not images.
Instant verification: Chat live with our team before ordering to confirm exact product visuals.
Your order will only ship if it matches the verbally confirmed specifications.
Do you offer returns, replacements, or warranty coverage?
We provide free returns and replacements for all products, backed by our comprehensive warranty. For details on coverage duration and policies, please visit our Warranty Policy and Return & Refund Policy. Certainly, A concise overview of our after-sales policies will be provided on product pages.
When will my order ship after payment? Do you provide tracking, and How long does international shipping take?
Orders ship within 2 business days with a tracking number.
Delivery times vary by destination: 95% of orders arrive within 14 days to most global destinations, deliveries to certain regions with complex logistics may take 15-30 business days. Rest assured we monitor every shipment closely.”
Do you offer OEM/ODM customization
Yes! We specialize in customizing projector optical components, including: Color wheels; Light tunnels; Prisms
For custom orders, email support@projectorspareparts.com with your requirements.
Who handles import duties and taxes?
All import duties, taxes, and customs clearance fees shall be borne by the buyer. The seller’s responsibility is limited to shipping.
How do the various types of lamps differ? Which one should I choose?
We offer several options for most projector replacement lamps and projection TVs. For some projectors, you can choose from up to 6 different lamp options. We guarantee that each lamp option will work correctly in your projector or projection TV provided that they are installed correctly.
Up to 6 lamp options for your projector:
- Genuine bare lamp, without housing.
- Genuine lamp module ( Genuine lamp + original housing)
- Genuine lamp + generic housing.
- Generic lamp module (Generic lamp with housing)
- Generic bare lamp, without housing.
How to order online？
- Once you have chosen an item, place it in the shopping cart by clicking on Add to cart. If you need lamps for more projectors, repeat the previous process until everything you need is in your cart.
- On the page showing the contents of the shopping cart, check the items and quantity of the products you have ordered. To change the ordered quantity, click on the number in the Quantity column or use the arrows next to the number. To remove an item from the cart, click on the red circle with a cross next to the corresponding item.
- If everything is correct, click on Proceed with order.
- Choose the method of payment and delivery.
- Fill in your details and delivery address. Please enter the address carefully, so that the courier does not get lost.
- You have now completed the ordering process! We will send your order confirmation via email. You will also be notified via email once we have shipped your order. If you still need any further help, email us or live chat.
Can you get a specific part for me even though you do not sell it on your website?
Our online store showcases only a curated selection of products. If you don’t find what you’re looking for:
✓ Submit a product inquiry – We maintain an extended catalog beyond what’s listed online
✓ Chat live with our specialists – Available 24/7 to source hard-to-find components
✓ Custom solutions – We coordinate with 200+ global suppliers to fulfill specialized requests.
95% of unlisted items can be procured within 72 hours. Let us prove our sourcing capabilities!
It would help us if you included as much information as possible in your order, preferably by adding a photo of the requested product or at least a photo of the lamp and the label on the bulb or a photo of the label on the projector with the model/number, etc.
