Customer Policies & Shipping
Last Updated: May 1, 2025
Effective Date: May 1, 2025
1. Warranty Policy
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Applicable Products: All electronic parts/devices sold via Projectorspareparts.com
1.1 Warranty Coverage
Inclusions:
- Manufacturing defects in materials/workmanship
- Functional failures under normal use conditions
- Shipping damage
Exclusions:
- Physical damage (drops, liquid exposure, bent pins)
- Unauthorized modifications/repairs
1.2 Warranty Period
Standard warranty period: 90 days – 2 years from receipt. Refer to product description or order invoice.
1.3 Global Claim Process
Step 1: Initiate Claim
- Contact: warranty@projectorspareparts.com (Include Order #, defect video)
- Response within <48 business hours
Step 2: Return Authorization
- RMA issued with regional return address
- Return shipping:
- Buyer pays unless shipping damage, defective product, or verified seller error.
- EU/UK/US: prepaid label if our fault.
- Other regions: seller covers initially.
1.4 Service Options
Refund or resend replacement after verification.
| Resolution | Timeline | Conditions |
|---|---|---|
| Replacement | 1-2 days | Purchaser choice |
| Refund | 1-2 days | No replacement or Purchaser choice |
2. Refund & Returns Policy
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- 30-day return policy for any reason plus warranty-covered returns.
- Purchaser bears return shipping unless error on seller’s part.
- For warranty claims, see Warranty Policy.
3. Shipping Policy
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3.1 Shipping Origin
Most orders are shipped from our warehouse in China. Depending on product availability and shipping arrangements, some orders may be fulfilled by our authorized logistics partners to optimize delivery speed.We utilize an optimized international logistics network to deliver worldwide. Most orders are typically received within 7–14 business days after dispatch, though actual transit times may vary by destination, customs clearance, and selected shipping method. For country-specific estimates, please refer to the Estimated Delivery Time Table below.Tracking information will be provided once your order has been dispatched.3.2 Order Processing
Orders are normally processed within 1–3 business days after payment confirmation.Custom-made or special-order products may require additional processing time.During public holidays (such as Labor Day, Dragon Boat Festival, Mid-Autumn Festival, and National Day), processing times may be extended. If there is any significant delay, we will notify you by email.3.3 Shipping Methods & Estimated Delivery Time
Shipping Method- Express: DHL / UPS / FedEx / EMS / TNT
- Standard: Special Line / ePacket
- Postal Service: China Post & Other Postal Services